---
title: "How do I automatically send a welcome message to new contacts in Sarbacane Campaigns?"
description: "Create a Welcome scenario so that every contact added to your list receives an email or SMS, with no action on your part."
url: https://help.sarbacane.com/en/articles/2-how-do-i-automatically-send-a-welcome-message-to-new-contacts-in-sarbacane-campaigns
updated: 2026-11-12
language: en
alternates: [fr, es]
---

# How do I automatically send a welcome message to new contacts in Sarbacane Campaigns?

Create a Welcome scenario so that every contact added to your list receives an email or SMS, with no action on your part.

To welcome every new subscriber, create an automated campaign with the Welcome scenario in Sarbacane Campaigns. As soon as a contact is added to the chosen list, they receive your email or SMS, immediately or after the delay you set. The contact can be added by import, manual entry, a Sarbacane Forms form, a connector or the API.

## Prerequisites

-   A Sarbacane Campaigns licence.
    
-   A contact list in Sarbacane Contacts, or a Sarbacane Forms form.
    
-   Email or SMS credits, depending on the message type.
    

## Steps

1.  On the Sarbacane Campaigns home page, in the Create new campaign block, click Create.
    
2.  Under Automatic campaign, click Select.
    
3.  Under Welcome, click Select. The scenario editor opens.
    
4.  In the centre of the screen, in the Trigger block, open the list selector and choose your contact list. You can also choose the results of a form.
    
5.  Below the trigger, click Add an action, then Add a message.
    
6.  In the Add a message window, enter a name and choose Email or SMS.
    
7.  Under Waiting delay, choose Immediately, or Add a waiting delay and enter the duration in hours or days. Then click the tick.
    
8.  The templates page opens. Create the message content in the Message and Checks steps, as for an email campaign.
    

**Important** Only contacts added to the list after activation receive the message. Contacts already in the list do not receive it.

9.  In the top right, click Activate the workflow.
    

## Expected result

The scenario is active. Every new contact in the list receives the message after the chosen delay. To follow up with a second message, or to add the contacts to another list, click the ••• button below the message.

## Troubleshooting

### A new contact did not receive the welcome message

Check, in this order:

1.  The scenario is activated (in My campaigns, a scenario that is not activated shows a deactivated status).
    
2.  The contact was added after activation.
    
3.  The trigger uses the right list.
    
4.  The contact is not in an opt-out list linked to the scenario (gear icon in the top right of the trigger) or in the bounce list (NPAI).
    
5.  The waiting delay has passed.
    

If everything is correct, contact technical support.

### I also want to send the message to contacts already in my list

The scenario does not take them into account. Send them a standard email or SMS campaign.

## Related articles

-   [What types of automated campaigns can you create in Sarbacane Campaigns?](https://help.sarbacane.com/en/articles/4.md)
    
-   [How do I create an email campaign in Sarbacane Campaigns?](https://help.sarbacane.com/en/articles/23.md)
    
-   [How do I fill a list automatically with a form in Sarbacane Contacts?](https://help.sarbacane.com/en/articles/205.md)
    
-   [How do you import contacts into Sarbacane Contacts?](https://help.sarbacane.com/en/articles/210.md)