---
title: "Sarbacane Engage: how to change the owner of a contact?"
description: "In Sarbacane Engage, flexibility is at the heart of managing your contacts. If you work in a team, it is essential to be able to assign owners..."
url: https://help.sarbacane.com/en/articles/224-sarbacane-engage-how-to-change-the-owner-of-a-contact
updated: 2026-05-19
language: en
alternates: [fr, es]
---

# Sarbacane Engage: how to change the owner of a contact?

In Sarbacane Engage, flexibility is at the heart of managing your contacts. If you work in a team, it is essential to be able to assign owners...

In Sarbacane Engage, flexibility is at the heart of managing your contacts. If you work in a team, it is essential to be able to assign ownership of certain contacts to other members. This guide explains how to change the owner of a contact and walks you through the steps to carry out this modification with ease.

## Changing the owner from the general view

-   To begin, go to the Contacts page using the sidebar on the left.
    
-   Select the contact or contacts you wish to assign to another user by checking the corresponding boxes.
    
-   Next, click on the three small dots located at the top right of the page, then select Change owner.
    
-   A window will appear. Click on Select a user on the right to choose the new owner from the users in your instance. Finally, click Confirm.
    

## Changing the owner from the contact record

-   To modify the owner of an individual contact, go to its record by following the instructions in the article Accessing my contacts’ records.
    
-   From the Contact tab on the right, click on the name of the current owner.
    
-   In the drop-down menu, select the new owner of the contact. Then click Save.
    

## Changing the owner from contact replies

-   Go to the Inbox using the sidebar on the left.
    
-   Select the reply from a contact whose ownership you wish to assign to another user.
    
-   In the Contact tab on the right, click on the name of the current owner.
    
-   In the drop-down menu, choose the new owner from among the users. This step finalises the change.
    

## Important points to note

-   By default, the owner of a contact is the user who created it or the last one who contacted it via a sequence.
    
-   The options for changing the owner vary depending on your role in Sarbacane Engage (User or Manager).
    
-   Changing the owner is a powerful action, enabling a better distribution of responsibilities within your team.
    

Assigning contact ownership in Sarbacane Engage is an effective way to collaborate as a team and ensure optimal management of your interactions. By following these steps, you will be able to easily transfer contact ownership and facilitate tracking and accountability within your team.