---
title: "Sarbacane Engage: how to synchronize an email address?"
description: "Integrating your email address with Sarbacane Engage is essential to ensure effective communication with your prospects. Learn how to synchronize you..."
url: https://help.sarbacane.com/en/articles/256-sarbacane-engage-how-to-synchronize-an-email-address
updated: 2026-05-21
language: en
alternates: [fr, es]
---

# Sarbacane Engage: how to synchronize an email address?

Integrating your email address with Sarbacane Engage is essential to ensure effective communication with your prospects. Learn how to synchronize you...

Integrating your email address with Sarbacane Engage is essential to ensure effective communication with your prospects. Learn how to synchronize your email address with your account to automatically manage your prospects’ replies and avoid sending future scheduled emails.

## Available synchronization methods

Depending on your email provider and configuration, you have several options to synchronize your email address with Sarbacane Engage. Here is the list of available methods:

-   Gmail / Gsuite synchronization
    
-   Microsoft 365 synchronization for professional accounts only.
    
-   OVH synchronization
    
-   Gandi synchronization
    
-   SMTP / IMAP synchronization
    

_Caution: when synchronizing, avoid using an email address that is an alias or a redirection. This could prevent your prospects’ replies from appearing in your Sarbacane Engage inbox, while scheduled emails would continue to be sent to those prospects._

## Steps to synchronize your email address

-   Follow the instructions specific to your email provider by consulting the dedicated article.
    
-   If a drop-down menu appears to select the sending mailbox, make sure you choose the correct sending mailbox.
    
-   Click on Select this sending mailbox and then on Save.
    

Synchronizing your email address with Sarbacane Engage optimizes the management of your communications with your prospects.

**Caution:** following Microsoft’s security updates, personal Outlook accounts can no longer connect via IMAP/SMTP using a simple email address and password.