--- title: "Sarbacane Essential, Premium or Exclusive: what are the differences?" description: "Compare the services and features included in the Essential, Premium, and Exclusive plans." url: https://help.sarbacane.com/en/articles/299-sarbacane-essential-premium-or-exclusive-what-are-the-differences collection: "Plans and subscriptions" updated: 2026-10-26 language: en alternates: [fr, es] --- # Sarbacane Essential, Premium or Exclusive: what are the differences? Compare the services and features included in the Essential, Premium, and Exclusive plans. Essential, Premium, and Exclusive are Sarbacane’s three support tiers. The table below details the services and features included in each. ## What sets the three plans apart The differences between Essential, Premium, and Exclusive reflect the different levels of support and service you can choose from. All our plans include high-quality support and access to a comprehensive range of resources, such as our help center, white papers, and blog. Please note that all users and licenses associated with an account receive the same level of support. The support level is determined at the account owner level, which means that users invited to an account cannot have a different support level. ## Plans in detail To help you choose, here is a detailed description of the services and features included in the Essential, Premium, and Exclusive subscriptions.

Essential

Premium

Exclusive

Support

Access to webinars and tutorials

✅

✅

✅

Dedicated coach

❌

❌

✅

Best practices and advice

Help center
Blog

Help center
Blog

Coaching
Help center
Blog

Access to customer service

✅
Not prioritized

✅
Priority

✅
Priority

Support request processing 

✅

✅

Priority

✅

Priority

Performance monitoring 

✅
Statistics dashboard included

✅
Statistics dashboard included

✅
Statistics dashboard included Dedicated coach

Personalized strategic advice and support

❌

❌

✅

1 monthly appointment with a dedicated coach

Creation (Campaigns, Pages & Forms)

Drag & drop EmailBuilder

✅

✅

✅

Royalty-free image library, access to Unsplash and built-in image editor

✅

✅

✅

Customizable template gallery

✅

✅

✅

Smart templates 

✅

✅

✅

Deliverability

Spam test before sending

✅

✅

✅

Customizable sending domain 

✅

✅

✅

Campaigns

Email campaigns, SMS marketing & marketing automation

✅

✅

✅

Advanced automated workflows (declarative and/or behavioral triggers)

✅

✅

✅

Advanced A/B split testing

✅

✅

✅

Predictive sending 

❌

✅

✅

Eye-tracking

❌

✅

✅

Marketing pressure management

❌

✅

✅

Contacts

Unlimited contact imports

✅

✅

✅

Automatic duplicate removal

✅

✅

✅

Automatic management of unsubscribed contacts and bounced emails

✅

✅

✅

Multi-criteria targeting

✅

✅

✅

Engagement score per contact

❌

✅

✅

Title detection

❌

✅

✅

Correction of invalid addresses 

❌

✅

✅

Pages

Responsive landing pages optimized for conversion for your email and SMS marketing campaigns

✅

✅

✅

HTML integration script

✅

✅

✅

Custom domain for your landing pages 

✅

✅

✅

Integration with Sarbacane Forms

✅

✅

✅

Forms

Unlimited form creation (data collection, updates, registrations, surveys…)

✅

✅

✅

Form integration with Campaigns and Pages

✅

✅

✅

Integration of forms as pop-ups or HTML on your website

✅

✅

✅

Enable double opt-in

✅

✅

✅

Chat

Live chat

✅

✅

✅

Knowledge base 

✅

✅

✅

Chatbot

❌

✅

✅

Conversational workflows and decision tree

❌

✅

✅

Simultaneous translations 

❌

✅

✅

Engage 

Unlimited contact imports

✅

✅

✅

Automated prospecting workflows

✅

✅

✅

Access to email templates

✅

✅

✅

Message personalization

✅

✅

✅

Monitoring dashboard 

✅

✅

✅

Team management (licenses)

✅

✅

✅

Contact collection and enrichment with LinkedIn (connector)

❌

✅

✅

Automated prospecting on LinkedIn

❌

✅

✅

Sendkit

API/SMTP Email

✅

✅

✅

API/SMTP SMS

✅

✅

✅

Advanced statistics dashboard and tracking

✅

✅

✅

Integration

Zapier connection

✅

✅

✅

SQL connector

✅

✅

✅

PrestaShop connector

✅

✅

✅

Magento connector

✅

✅

✅

WordPress connector

✅

✅

✅

API access

✅

✅

✅

Unlimited API requests

❌

✅

✅

Webhooks

❌

✅

✅

FTP connector

❌

✅

✅

Salesforce connector

❌

✅

✅