---
title: "How to use ChatGPT to respond to my prospects"
description: "Thanks to ChatGPT, you can now, from your inbox, respond to your prospects using a “pre-written” reply."
url: https://help.sarbacane.com/en/articles/333-how-to-use-chatgpt-to-respond-to-my-prospects
updated: 2026-05-21
language: en
alternates: [fr, es]
---

# How to use ChatGPT to respond to my prospects

Thanks to ChatGPT, you can now, from your inbox, respond to your prospects using a “pre-written” reply.

## **How to use ChatGPT to respond to my prospects**

Thanks to ChatGPT (a type of artificial intelligence capable of generating text on demand), you can now, from your Engage Inbox, respond to your prospects using a "ready-made" reply that you can automatically generate with 1 click. The aim is to facilitate your exchanges with your prospects by providing you with response templates that adapt to them.

## **How to set it up?**

1.  Go to your settings (1) via the left sidebar.
    
2.  Then go to the tab [GDPR](https://doug.datananas.com/settings/gdpr) then at the top to the ChatGPT tab (3)
    
3.  Turn the "Response generation via AI" toggle to blue to activate it (4)  
      
    [](https://downloads.intercomcdn.com/i/o/802649337/4a3ccc743f01a83573ca7ddb/Capture.JPG?expires=1766157300&signature=70c80fe59b0593def5cbbb00c9e84d6729fed413c85bf5dc17827140abdf4c6d&req=fCAlEM13noJYFb4f3HP0gCaPTVopqBq3JkUnX%2FYHdN2BDskqPCOB6idGiwbJ%0A0k8%3D%0A)
    
    ![](https://staticfiles.gleap.io/gattachments/rZ52mFdjFkTCnzV49zS9egUcnBEvS0rSWCXzmaCtcAw0PBlUzW1yHZrZrkeqXyBKcJksqxOkyZ1.png)
    
    [  
      
    ](https://downloads.intercomcdn.com/i/o/802649337/4a3ccc743f01a83573ca7ddb/Capture.JPG?expires=1766157300&signature=70c80fe59b0593def5cbbb00c9e84d6729fed413c85bf5dc17827140abdf4c6d&req=fCAlEM13noJYFb4f3HP0gCaPTVopqBq3JkUnX%2FYHdN2BDskqPCOB6idGiwbJ%0A0k8%3D%0A)
    
4.  A message appears. Click Confirm.  
      
    [](https://downloads.intercomcdn.com/i/o/802650431/ffe9fefb4566bc8070ccfa54/Capture.JPG?expires=1766157300&signature=1e350a1234d287aea188926e71cd88b3a23935eafedad8a9d67daf1935ce7fc3&req=fCAlEMx%2BmYJeFb4f3HP0gC0R7UQnFV340zGoOsl4TaBWq1v1eqwspNUdo0oM%0AdJA%3D%0A)
    
    ![](https://staticfiles.gleap.io/gattachments/Ru2zUb0r7ndNiGqELYTEkSEKT6aUadHiwENpBi42llxI2sAmhLrapoanLiKRE4rUPRKHXywX6Pl.png)
    

## **How to use it?**

1.  Go to your [](https://doug.datananas.com/inbox)[inbox](https://doug.datananas.com/inbox) [](https://doug.datananas.com/inbox)(1) via the left sidebar.
    
2.  On the left, select your contact's reply (2)
    
3.  Below the editor to reply, click on Generate a reply (3)  
      
    [](https://downloads.intercomcdn.com/i/o/802654905/a4a2597878ff9440f5c092f1/Capture.JPG?expires=1766157300&signature=693452e714589d7f06b3ab3f0d49876eef6363a51e1c2530c2d07262b76b572a&req=fCAlEMx6lIFaFb4f3HP0gDQM5ew%2BeomhUWaauWie4TdQl6LndEE9v5Zhc7Xz%0AcIA%3D%0A)
    
    ![](https://staticfiles.gleap.io/gattachments/42BZNGYkCnHEfQApHjrc3wYVMaeJdbi8TGJIOv8KrsQToisSJanL3A5rtCwvHeLRlGxIxeLjdeA.png)
    
    [  
      
    ](https://downloads.intercomcdn.com/i/o/802654905/a4a2597878ff9440f5c092f1/Capture.JPG?expires=1766157300&signature=693452e714589d7f06b3ab3f0d49876eef6363a51e1c2530c2d07262b76b572a&req=fCAlEMx6lIFaFb4f3HP0gDQM5ew%2BeomhUWaauWie4TdQl6LndEE9v5Zhc7Xz%0AcIA%3D%0A)A “ready-made” reply will be automatically generated within a few seconds, taking into account your previous exchanges with the prospect. If you are not satisfied with the generated reply, you can click again on “Generate a reply” to obtain another one. You can repeat this indefinitely. You can then make changes to the generated message and click on Send immediately to send your message to the contact.  
    seconds,  
    [](https://downloads.intercomcdn.com/i/o/802700280/8bac700e35544460c97b1a4e/Capture.JPG?expires=1766157300&signature=058f4b3e39c83a88847ddb8d44bc1259d3604ca7bc76ef1f4c2ae55209ad4bd5&req=fCAlEcl%2Bn4lfFb4f3HP0gMj6CyXWS3vVe0CTkkUjKMK0BhQQHrWT24YCRsUB%0AVIY%3D%0A)
    
    ![](https://staticfiles.gleap.io/gattachments/SFXhEfiD1i5vFrrBo08Yy9Ebl0R1a0qxXI8a9Eydu02zzqCNyJsd5MaKGevutcbIKlOhpaxa8Xi.png)
    
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