---
title: "What should you know before migrating to Sarbacane Suite?"
description: "What you need to know about migrating from Sarbacane Sunrise to Sarbacane Suite: activation, data, reversibility, and connection."
url: https://help.sarbacane.com/en/articles/378-what-should-you-know-before-migrating-to-sarbacane-suite
collection: "Migration to Sarbacane Suite"
updated: 2026-10-19
language: en
alternates: [fr, es]
---

# What should you know before migrating to Sarbacane Suite?

What you need to know about migrating from Sarbacane Sunrise to Sarbacane Suite: activation, data, reversibility, and connection.

Sarbacane is evolving its platform: if you previously used Sarbacane Sunrise, you will gradually move to Sarbacane Suite, a centralized interface. The migration is initiated by the account owner, your data is retained, and the process cannot be reversed once started.

### Why haven’t I received the update email?

-   You may not be the account owner.
    
-   The email may not have been sent or received yet.
    
-   Your account may not yet be eligible for migration (the rollout is gradual).
    

We invite you to contact your account manager to discuss your migration.

### When will I be able to switch to Sarbacane Suite?

The migration is being rolled out gradually. You will be notified via an in-app notification and/or an email (if you are the account owner).

### Who can start the migration?

Only the **account owner** can switch to Sarbacane Suite.

### Can I ask someone to do it for me?

Yes, users and administrators can notify the account owner, but they cannot start the migration themselves.

### How does the migration work?

The transfer is initiated by the owner, and the data is migrated gradually (contacts, campaigns, settings, etc.). Please note that access may be briefly interrupted at the beginning. It is best to perform the migration when you do not need to use the software.

### Will I lose my data?

No. All your data will be kept and transferred to Sarbacane Suite.

### Can the migration be reversed?

No. Once the account has been moved to Suite, it is no longer possible to switch back to Sunrise.

### Can I use Sarbacane during the migration?

Yes, after a brief interruption, you can access Sarbacane Suite even if the transfer is not completely finished.

### Do I need to change my login details?

No, your login details will remain the same.

### I have several different accounts. Will they be migrated at the same time?

No. Each account is migrated separately by its owner. However, if your account has users, or if you are a user, the migration will be carried out after the owner takes action on the shared account.

### How do I log in after the migration?

You can log in via:  
[**https://account.sarbacane.com/auth/login**](https://account.sarbacane.com/auth/login)

## Related articles

-   [Discover what's new in Sarbacane Suite](https://help.sarbacane.com/fr/articles/133-qu-est-ce-que-sarbacane-suite.md)
    
-   [How to navigate the Sarbacane](https://help.sarbacane.com/fr/articles/128-sarbacane-suite-naviguer-sur-la-page-daccueil-de-sarbacane-suite.md) [Suite home page?](https://help.sarbacane.com/fr/articles/128-sarbacane-suite-naviguer-sur-la-page-daccueil-de-sarbacane-suite.md)
    
-   [How does the licensing system work?](https://help.sarbacane.com/fr/articles/380-comment-fonctionne-le-systeme-de-licences.md)