---
title: "How do I reset, log out, ban or delete a user in Sarbacane?"
description: "Cut off a team member's access to your account, temporarily or permanently, and choose the right action."
url: https://help.sarbacane.com/en/articles/399-how-do-i-reset-log-out-ban-or-delete-a-user-in-sarbacane
collection: "User Management"
updated: 2026-11-05
language: en
alternates: [fr, es]
---

# How do I reset, log out, ban or delete a user in Sarbacane?

Cut off a team member's access to your account, temporarily or permanently, and choose the right action.

To cut off a user's access to your Sarbacane account, the owner or an administrator opens the **⋯** menu on their card in **Manage users**. It offers four actions, and only deletion is permanent:

-   **Reset password**: the user is logged out and must create a new password to come back.
    
-   **Log out of the account**: their session closes, but they can log in again right away.
    
-   **Ban from the account**: they can no longer log in until you reauthorize them. Their resources are kept.
    
-   **Remove from the account**: their access is removed permanently. Their resources stay on the account.
    

## Prerequisites

-   Be the owner or an administrator of the account.
    

## Steps

### Act on one user

1.  At the top right of the screen, click your initials (or your avatar).
    
2.  In the left menu, click **Manage users**, then open the **Users** tab.
    
3.  At the top right of the user's card, click **⋯**.
    

> **Important**: do not ban the owner. Banning them blocks the administration API key: contact imports stop working, campaigns may no longer go out and a large part of the account becomes unusable.

4.  Choose **Reset password**, **Log out of the account** or **Ban from the account**, then confirm in the window that opens.
    

> **Caution**: deleting a user is permanent. To give them access again, you will have to invite them again. If in doubt, ban them instead: it can be undone.

5.  To remove their access permanently, choose **Remove from the account**, then confirm in the window that opens.
    

### Act on several users at once

1.  At the top left of each relevant card, check the box.
    
2.  At the top of the list, click **Reset passwords**, **Log out users** or **Ban users**.
    
3.  Confirm in the window that opens.
    

### Reauthorize a banned user

1.  At the bottom of the **Users** tab, expand the banned users section (for example **1 banned user**).
    
2.  At the top right of the user's card, click **⋯**, then reinstate them as a user.
    

## Expected result

-   After a password reset or a logout: the user is sent back to the login page.
    
-   After a ban: their card leaves the main list and appears at the bottom of the tab, in the banned users section.
    
-   After a deletion: their card disappears. Their campaigns, lists and forms stay on the account.
    

You can also take these actions from the session history, on the row of a suspicious login: see [How can I view and manage session history in Sarbacane?](https://help.sarbacane.com/en/articles/83.md).

## Troubleshooting

### A banned user has disappeared from the list

This is normal. At the bottom of the **Users** tab, expand the banned users section: you will find them there and can reauthorize them.

### Contact imports or campaign sending no longer work

Check that the owner has not been banned: at the bottom of the **Users** tab, expand the banned users section. If their card is there, click **⋯** at the top right of their card, then reinstate them as a user.

### I can't find Remove from the account on a card

The owner cannot be deleted. To hand the account over to someone else, change the owner: see [How do you change the owner of your Sarbacane account?](https://help.sarbacane.com/en/articles/442.md)

### I deleted a user by mistake

Their profile cannot be restored. Invite them again: see [How to add a user to your Sarbacane account?](https://help.sarbacane.com/en/articles/82.md). Their resources are still on the account.

## Related articles

-   [How can I view and manage session history in Sarbacane?](https://help.sarbacane.com/en/articles/83.md)
    
-   [How do you change the owner of your Sarbacane account?](https://help.sarbacane.com/en/articles/442.md)
    
-   [How to add a user to your Sarbacane account?](https://help.sarbacane.com/en/articles/82.md)