---
title: "Why is the sender address shown not the one I entered in Sarbacane Campaigns?"
description: "Select your domain in the sender address, or set it as the default, so that your emails are sent with your domain name."
url: https://help.sarbacane.com/en/articles/41-why-is-the-sender-address-shown-not-the-one-i-entered-in-sarbacane-campaigns
collection: "Frequently Asked Questions"
updated: 2026-11-02
language: en
alternates: [fr, es]
---

# Why is the sender address shown not the one I entered in Sarbacane Campaigns?

Select your domain in the sender address, or set it as the default, so that your emails are sent with your domain name.

If your recipients see an address such as …@ip05.rp12.net instead of yours, your campaign was sent with a Sarbacane shared domain. This happens in two cases: your domain was typed by hand in the sender address instead of being chosen from the list, or no custom domain is set up.

## Prerequisites

-   You have a domain or subdomain in the **Activated** state on the Domains page of Sarbacane Campaigns.
    
-   You have an email campaign that has not been sent yet.
    

## Steps

1.  In the Message step, click the sender address.
    
2.  If your domain is shown as a single block (a sign that it was typed by hand), click the small arrow to the right of the sender address.
    

![Domain typed by hand, as a single block](https://staticfiles.gleap.io/helpcenter/683050d8834924b5aeaea8b7/20260325204857_3822.png)

3.  In the list, select your domain name. The address is then split in two: the part before the @, then your domain.
    

![Domain selected from the list](https://staticfiles.gleap.io/helpcenter/683050d8834924b5aeaea8b7/20260325204856_6811.png)

4.  In the Tests step, check the sending domain control, which shows whether your domain is correctly selected.
    

![Sending domain control in the Tests step](https://staticfiles.gleap.io/helpcenter/683050d8834924b5aeaea8b7/20260325204857_2186.png)

**Best practice**: so that all your campaigns are sent with your domain, set it as the default. At the top right of the Domains page, select it in the **Default domain** list.

![Default domain list](https://staticfiles.gleap.io/helpcenter/683050d8834924b5aeaea8b7/20260325204857_4978.png)

## Expected result

Your recipients receive the campaign with a sender address using your domain name.

## Troubleshooting

### I do not have a domain name

Set up a subdomain of your website (see [How do I set up a sending subdomain in Sarbacane Campaigns?](https://help.sarbacane.com/en/articles/176.md)) or [buy a domain with Sarbacane](https://help.sarbacane.com/en/articles/181.md).

### My domain does not appear in the list

It is not active yet. Check its state on the Domains page (see [Why does my subdomain stay in the Invalid state in Sarbacane Campaigns?](https://help.sarbacane.com/en/articles/179.md)).

## Related articles

-   [How do I set up a sending subdomain in Sarbacane Campaigns?](https://help.sarbacane.com/en/articles/176.md)
    
-   [You do not have a domain name and wish to purchase one with Sarbacane](https://help.sarbacane.com/en/articles/181.md)
    
-   [Why does my subdomain stay in the Invalid state in Sarbacane Campaigns?](https://help.sarbacane.com/en/articles/179.md)