---
title: "How do I pay a Sarbacane invoice?"
description: "Pay for your subscription by SEPA direct debit, credit card or bank transfer, and find out what to do if a payment fails."
url: https://help.sarbacane.com/en/articles/439-how-do-i-pay-a-sarbacane-invoice
collection: "Payment and invoices"
updated: 2026-10-26
language: en
alternates: [fr, es]
---

# How do I pay a Sarbacane invoice?

Pay for your subscription by SEPA direct debit, credit card or bank transfer, and find out what to do if a payment fails.

Your Sarbacane subscription is paid by SEPA direct debit or credit card, from the **Payment methods** menu. You can also pay by bank transfer: to do so, contact your account manager or write to [abonnement@sarbacane.com](mailto:abonnement@sarbacane.com).

## Prerequisites

-   Have the **Owner** or **Administrator** role on the account (the **Payment methods** menu is not visible with the User role).
    
-   Have your [customer account number](https://help.sarbacane.com/en/articles/92.md) on hand if you write to Sarbacane.
    

## Steps

**Pay by SEPA direct debit (recommended)**

1.  At the top right of the screen, click your avatar.
    
2.  In the menu on the left of the screen, click **Payment methods**.
    
3.  In the **SEPA direct debit** section, click **Set up a direct debit**.
    
4.  Follow the steps on the GoCardless page, our payment provider, to authorize the direct debit.
    

**Pay by credit card**

1.  At the top right of the screen, click your avatar.
    
2.  In the menu on the left of the screen, click **Payment methods**.
    
3.  Below the SEPA direct debit section, click **Add**.
    
4.  Enter your card details on the secure page.
    

**Pay by bank transfer**

Write to [abonnement@sarbacane.com](mailto:abonnement@sarbacane.com), or contact your account manager, providing your customer account number and invoice number. Our teams will send you Sarbacane's bank details.

## Expected result

Your payment method appears under **Payment methods**. It will be used for each automatic subscription renewal.

## Troubleshooting

### I received a payment reminder

Your last payment was unsuccessful (for example, an expired card or a declined direct debit). Check your payment method under **Payment methods**, then contact your account manager or write to [abonnement@sarbacane.com](mailto:abonnement@sarbacane.com) to pay the invoice.

### Access to my account is suspended

After several payment reminders go unanswered, access to the account is suspended until the invoice is paid. Contact your account manager or write to [abonnement@sarbacane.com](mailto:abonnement@sarbacane.com).

### I can't see the Payment methods menu

Your role is probably **User**. Ask the account Owner or an Administrator to make the payment.

## Related articles

-   [How can I access my invoices?](https://help.sarbacane.com/en/articles/318.md)
    
-   [How can I modify my saved credit card?](https://help.sarbacane.com/en/articles/320.md)
    
-   [If I pay by SEPA, how long will it take before I can use my subscription?](https://help.sarbacane.com/en/articles/324.md)