---
title: "How do I automatically stop an automated campaign for certain contacts in Sarbacane Campaigns?"
description: "Add a stop condition so that a contact no longer receives the next messages, for example when they become a customer."
url: https://help.sarbacane.com/en/articles/455-how-do-i-automatically-stop-an-automated-campaign-for-certain-contacts-in-sarbacane-campaigns
updated: 2026-11-12
language: en
alternates: [es, fr]
---

# How do I automatically stop an automated campaign for certain contacts in Sarbacane Campaigns?

Add a stop condition so that a contact no longer receives the next messages, for example when they become a customer.

To take a contact out of an automated campaign before the end, for example when their status changes from "Prospect" to "Customer", add a stop condition in the scenario's advanced settings in Sarbacane Campaigns. As soon as the chosen column takes the value you set, the contact no longer receives the next messages. By default, the scenario already stops for a contact who unsubscribes or is removed from the list.

## Prerequisites

-   A Sarbacane Campaigns licence.
    
-   An automated campaign that is deactivated or being created. An active scenario must be deactivated first, which stops the journey of contacts in progress (see [How do I pause or modify an automated campaign in Sarbacane Campaigns?](https://help.sarbacane.com/en/articles/453.md)).
    
-   In the contact list, a column that holds the information (for example Status). If the condition expects a specific value, use a text column.
    

## Steps

1.  Open the scenario editor: in My campaigns, open the thumbnail's ••• menu, then the edit option.
    
2.  In the top right of the Trigger block, click the gear icon. The Settings window opens.
    
3.  At the bottom of the window, click the advanced settings link. It only appears once the list is chosen.
    
4.  In the sending and stop conditions window, open the automatic stop tab.
    
5.  Click the option to add a condition.
    
6.  In the window to add a stop condition, choose the column.
    
7.  In the expected value field, choose not filled in, filled in with any value, or filled in with a specific value. In the last case, enter the value in the field to the right of the option.
    
8.  Click the button to validate.
    
9.  Close the windows with the tick. In the top right of the editor, click Activate the workflow, then confirm in the activation window.
    

**Note** Before each send, the stop conditions are checked: if one of them is met, the message is not sent. A single condition met is enough to stop the scenario for that contact.

## Expected result

The condition is added to the list of conditions, with the default ones. A contact whose column takes the value you set no longer receives the next messages.

## Troubleshooting

### Messages keep being sent even though the condition is met

Check, in this order:

1.  The column type. A yes/no column does not accept a value such as "t". In the contact list, click ••• in the top left, open the column management and change the column to a text field.
    
2.  The value in the condition is exactly the one in the record (spelling, capital letters, spaces).
    
3.  The data changed before the next message was sent. A message already sent cannot be recalled.
    
4.  The scenario was reactivated after the condition was added.
    

If everything is correct, contact technical support.

## Related articles

-   [How do I automatically send, from Sarbacane Campaigns, an email or SMS when a contact's data changes?](https://help.sarbacane.com/en/articles/451.md)
    
-   [How do I pause or modify an automated campaign in Sarbacane Campaigns?](https://help.sarbacane.com/en/articles/453.md)
    
-   [What types of automated campaigns can you create in Sarbacane Campaigns?](https://help.sarbacane.com/en/articles/4.md)