---
title: "How to add a user to your Sarbacane account?"
description: "Invite a team member to your account, give them a role and licenses, then join the account as the invitee."
url: https://help.sarbacane.com/en/articles/82-how-to-add-a-user-to-your-sarbacane-account
collection: "User Management"
updated: 2026-10-30
language: en
alternates: [fr, es]
---

# How to add a user to your Sarbacane account?

Invite a team member to your account, give them a role and licenses, then join the account as the invitee.

The owner or an administrator invites a new user from **Manage users**, choosing their group, role and licenses. The invitee receives an email, accepts the invitation and creates a password: they can then access the shared account without creating a separate Sarbacane account.

## Prerequisites

-   Be the owner or an administrator of the account.
    
-   Have an available license for each application you want to open to the new user (Sarbacane Campaigns, Sarbacane Forms, Sarbacane Pages, etc.). Otherwise, purchase one first: [How do I purchase a license?](https://help.sarbacane.com/en/articles/292.md)
    

## Steps

### Invite the user

1.  At the top right of the screen, click your initials (or your avatar).
    
2.  In the left menu, under **Home**, click **Manage users**.
    
3.  Open the **Users** tab, then click **Invite**.
    
4.  In the **Group** tab, choose the user's group.
    
5.  In the **Profile** tab, enter their last name, first name and email address, then choose their role (**Administrator** or **User**).
    
6.  In the **Licences** tab, tick the licenses to assign to them.
    
7.  Click **Send invitation**.
    

> **Note**: if you do not tick any license in step 6, the user will be able to log in to the account but will not have access to any application.

### Accept the invitation (invitee side)

1.  Open the invitation email.
    
2.  Click **Accept invitation**.
    
3.  When you log in for the first time, create your password.
    

## Expected result

-   On the administrator side: a user entry appears with the status **Pending** until the invitee accepts the invitation.
    
-   On the invitee side: you access the shared account with your email address and password, and you see the resources shared with you.
    

## Troubleshooting

### The invitee lands on their own account instead of the shared account

If you have access to several accounts, choose the shared account:

-   **When you log in**: after entering your credentials, click the arrow next to the account name, choose the account you want from the list, then click **Confirm**.
    
-   **During a session**: at the top right of the screen, click your initials (or your avatar), click the account name, then select the account you want from the list.
    

### The invitation stays "Pending"

The invitee has not accepted the invitation yet. From **Manage users**, the owner or an administrator can resend the invitation as a reminder, or delete it to cancel the access.

### The invitee cannot find the invitation email

Ask them to check their junk mail (spam) folder and their other mail folders. If they still cannot find it, resend the invitation from **Manage users**.

## Related articles

-   [What are the user roles and rights in Sarbacane?](https://help.sarbacane.com/en/articles/81.md)
    
-   [How do I purchase a license?](https://help.sarbacane.com/en/articles/292.md)
    
-   [How to manage the sharing of a resource in Sarbacane?](https://help.sarbacane.com/en/articles/86.md)