---
title: "How can I limit a user group's email and SMS credit usage?"
description: "A sending limit is defined per user group in the Consumption tab of User Management, and blocks the group's sends once reached."
url: https://help.sarbacane.com/en/articles/87-how-can-i-limit-a-user-group-s-email-and-sms-credit-usage
collection: "User Management"
updated: 2026-11-02
language: en
alternates: [fr, es]
---

# How can I limit a user group's email and SMS credit usage?

A sending limit is defined per user group in the Consumption tab of User Management, and blocks the group's sends once reached.

The owner or an administrator can set an email and SMS credit allowance (routing credits) for a user group, per month or per year. All group members share this allowance. Once it is used up, none of them can send a campaign until the end of the period.

> **Important**: the limit applies to a group, never to an individual user. The owner and administrators cannot be limited.

## Prerequisites

-   Be the account owner or an administrator.
    
-   Have created the group to be limited: see [How to create and manage user groups?](https://help.sarbacane.com/fr/articles/85-comment-creer-et-gerer-les-groupes-d-utilisateurs.md)
    

## Steps

1.  At the top right of the screen, click your initials (or avatar).
    
2.  In the left menu, click **User Management**, then open the **Groups** tab.
    
3.  On the group card, click **Manage**.
    

![The Account settings screen shows User management with the Groups tab selected; a red arrow points to the Manage button on a group card. Visible: Sarbane, Account, Management, Groups, User management, Users.](https://staticfiles.gleap.io/ghelparticle/m6nXglEkMMSbZrMH86NGsPYS2cXRbqAVWiinNQxsMDkK8jWHegYnTmiT5XwyWU8ayc7YUb51kFQ.png)

4.  Open the **Consumption** tab.
    
5.  Turn on the **Limit email sending** toggle, the **Limit SMS sending** toggle, or both.
    
6.  In the sentence “Group users share an allowance of … email credits per …,” enter the number of credits, then choose **Month** or **Year**.
    
7.  At the bottom of the page, click **Apply my choice**.
    

![The group Consumption settings screen in French configures monthly email credit limits and SMS limits, with the email limit enabled. Visible: Users (2), Consumption, Limit group consumption, Limit email sending, Group users share an allowance of, 200.](https://staticfiles.gleap.io/ghelparticle/ZOxBjsqrXk87N2mcJleUeNvAV8fvTwgel9yUP2EXdisBSCA7b3lgle6RsMtOqxQIQOtAqUIV9hg.png)

## Expected result

Below each enabled limit are displayed the **Current usage**, **Remaining** credits, and the period end date (**Expires on…**).

## Troubleshooting

### A group user can no longer send a campaign

Check in this order:

1.  In the group's **Usage** tab, check whether the allowance has been used up. If so, increase it or disable the limit.
    
2.  If the allowance has not been used up and the other group members are sending normally, check the user's permissions: in their profile, under the **Permissions** tab, in the **Campaigns** section, under **Campaign sending**, the **Send email campaigns** and **Send SMS campaigns** toggles must be enabled.
    

### I want to prevent one person from sending

The limit does not apply to an individual user. Instead, disable their sending rights in the **Permissions** tab of their profile, **Campaigns** section: see [What are the user roles and permissions in Sarbacane?](https://help.sarbacane.com/fr/articles/81-quels-sont-les-roles-et-droits-d-utilisateur-dans-sarbacane.md)

### I want to remove a limit

In the group's **Consumption** tab, turn off the relevant toggle, then click **Apply my choice**.

## Related articles

-   [How to create and manage user groups?](https://help.sarbacane.com/fr/articles/85-comment-creer-et-gerer-les-groupes-d-utilisateurs.md)
    
-   [What are the user roles and permissions in Sarbacane?](https://help.sarbacane.com/fr/articles/81-quels-sont-les-roles-et-droits-d-utilisateur-dans-sarbacane.md)
    
-   [How to check your credit balance in Sarbacane?](https://help.sarbacane.com/fr/articles/90-comment-consulter-votre-solde-de-credits-dans-sarbacane.md)