---
title: "How to limit the consumption of email and SMS credits for a group of users?"
description: "A sending cap is set per user group, in the Usage tab of Manage users, and blocks the group's sending once it is reached."
url: https://help.sarbacane.com/en/articles/87-how-to-limit-the-consumption-of-email-and-sms-credits-for-a-group-of-users
collection: "User Management"
updated: 2026-10-21
language: en
alternates: [fr, es]
---

# How to limit the consumption of email and SMS credits for a group of users?

A sending cap is set per user group, in the Usage tab of Manage users, and blocks the group's sending once it is reached.

The owner or an administrator can set a budget of email and SMS credits (routing credits) for a group of users, per month or per year. All group members share this budget. Once it is used up, none of them can send a campaign until the end of the period.

> **Important**: the limit applies to a group, never to a single user. The owner and administrators cannot be limited.

## Prerequisites

-   Be the owner or an administrator of the account.
    
-   Have created the group to limit: see [How to create and manage user groups?](https://help.sarbacane.com/en/articles/85.md)
    

## Steps

1.  At the top right of the screen, click your initials (or your avatar).
    
2.  In the left menu, click **Manage users**, then open the **Groups** tab.
    
3.  On the group's card, click **Manage**.
    
4.  Open the **Usage** tab.
    
5.  Turn on the **Limit email sending** switch, the **Limit SMS sending** switch, or both.
    
6.  In the sentence "Group users share a budget of … email credits per …", enter the number of credits, then choose **Month** or **Year**.
    
7.  At the bottom of the page, click **Apply my selection**.
    

## Expected result

Under each active limit, you see the **Current usage**, the **Remaining** credits and the end date of the period (**Expires on**).

## Troubleshooting

### A group user can no longer send campaigns

Check in this order:

1.  In the group's **Usage** tab, see whether the budget is used up. If so, increase it or turn off the limit.
    
2.  If the budget is not used up and the other group members send normally, check the user's rights: in their profile, **Authorizations** tab, **Campaigns** block, **Campaign sending** section, the **Send email campaigns** and **Send SMS campaigns** switches must be turned on.
    

### I want to stop a single person from sending

The limit does not apply to a single user. Instead, turn off their sending rights in the **Authorizations** tab of their profile, **Campaigns** block: see [What are the user roles and rights in Sarbacane?](https://help.sarbacane.com/en/articles/81.md)

### I want to remove a limit

In the group's **Usage** tab, turn off the relevant switch, then click **Apply my selection**.

## Related articles

-   [How to create and manage user groups?](https://help.sarbacane.com/en/articles/85.md)
    
-   [What are the user roles and rights in Sarbacane?](https://help.sarbacane.com/en/articles/81.md)
    
-   [How do I check my credit balance in Sarbacane?](https://help.sarbacane.com/en/articles/90.md)