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Sarbacane Campaigns: define an unsubscribe list
Sarbacane Campaigns: define an unsubscribe list
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This help center is dedicated to the new version of our software: Sarbacane Suite. If you are a user of the previous version, Sarbacane Sunrise, you can find here the help center related to this version of the software. The update of your account to switch to Sarbacane Suite will be proposed to you shortly by our teams.
On Sarbacane Suite, it is possible to define and use multiple unsubscribe lists. This is convenient if you want to manually manage unsubscriptions for your different types of communication.
It is indeed possible to create an unsubscribe list for commercial information and another for the newsletter within the same account.
It is also possible to use this method if you want to manage multiple unsubscribe lists simultaneously.
Once these lists are created, you must ensure to select them for each of your mailings, as they cannot be linked to your communications by default.
To change the unsubscribe list for a campaign, go to a draft campaign. Then click on the action points in the top right corner of your screen, in the “Recipients” section of your campaign. You can then select “Unsubscribe List(s).”
You will see the default unsubscribe list for your account, as it is not possible to send a communication without an unsubscribe list. If you want to add others or replace it, select “Add a blacklist” to display your lists.
By going to the message section, you will also have the option to access this feature by clicking on “Advanced Settings” and then selecting “Unsubscribe List(s).”
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