Sarbacane Contacts is one of the applications that make up Sarbacane Suite. It allows you to manage your contacts (contact lists, your blacklists and your NPAI list).
When you create a Sarbacane account, you have access to Sarbacane Contacts and the other modules of the Suite for 30 days.
If you then purchase a full Suite license, you will have access to all the modules of the Suite. If you purchase only a license for one of the Sarbacane applications, the Sarbacane Contacts application (management of your contacts) will be offered to you.
Warning: Sarbacane Contacts allows you to manage the contacts of Campaigns and Forms. The management of contacts for the Chat and Engage applications is carried out separately within the applications themselves and not through the Contacts application.
Sarbacane Contacts is the application that will allow you to manage your contacts by creating contact lists (standard and synchronized), blacklists (unsubscribe list, suppression list and NPAI list) and by giving you access to a contact directory allowing you to have a global view of all your contacts and their activity with regard to your campaigns.
The main menu located on the left of the Sarbacane Contacts home page is divided into 6 sections:
Home
Contact directory
Contact lists
Activity log
Settings
Button to import contacts and/or create lists
The home section, symbolised by the house icon in the main menu, enables you to return at any time to the home screen of Sarbacane Contacts.
From this home screen you can:
View the number of unique contacts in your database and the average engagement rate
View the number of lists available on Sarbacane Contacts
Search for a contact using their email address or phone number via the search field available in the “Search for a contact” box. The search will then redirect you to the contact directory filtered by the address or phone number of the searched contact
Create a new contact list via the dedicated button in the “Create a new list” box
View and consult the lists recently created or updated in the section.
The contact directory of Sarbacane Contacts allows you to easily view and manage all your contacts in one place. The directory displays all your contacts’ email addresses, sorted in alphabetical order, so that you can quickly find a specific contact. At a glance, you can see the last name, first name, and email address of each contact and any other data you may have entered in your lists, as well as the different mailing lists to which they are associated.
The multi-list contact search function of Sarbacane Contacts allows you to perform quick and efficient searches among your contacts by instantly displaying all the lists in which a given contact is included. Thanks to this feature, you can easily find a contact and check in which lists they are recorded without having to carry out tedious and time-consuming searches. Furthermore, if you need to add a contact to another list, you simply need to click the corresponding button to add them instantly. This allows you to organize your contacts efficiently and save time in managing your marketing campaigns.
The “directory contact deletion” function allows you to clean up your lists in a single pass. Please note that deleting from the directory also deletes from contact lists, unsubscribe lists, or NPAI lists. Use this action with caution.
This section allows you to view all lists available on Sarbacane Contacts. They are divided into three tabs:
All lists: This tab displays all lists
Standard lists: this tab displays only the lists created in Sarbacane that are not linked to any other external tool
Synchronized lists: this tab displays the lists synchronized via an external tool (Prestashop, Shopify, etc.)
Unsubscribe lists: this tab displays all unsubscribe lists created on your account (whether you use them as pure unsubscribe lists or as suppression lists)
NPAI list: this tab displays your list of email addresses that generated a bounce when a campaign was sent. These addresses will be excluded from your future mailings.
For each tab, you can filter the displayed lists
By tags
By list name via
The activity log is a real-time behavioral tracking tool. It chronologically presents behavioral events related to the sending of your email and SMS campaigns (opens, clicks, bounces, replies, etc.). This allows you to view, almost instantaneously, the activity of all the recipients in your account for all your campaigns sent from Sarbacane Campaigns.
The events in the activity log are listed in chronological order from the most recent to the oldest.
You can refine the selection of displayed events by using the filters available at the top left and in the right-hand menu.
If you have not yet sent any campaigns during the selected period, the activity log will recommend that you select another period or change the selected filters.
Below you will find the different types of behavioral events listed in the activity log:
Receipt of an email or SMS campaign
Opening of an email or SMS campaign
Click on a link in an email or SMS campaign
Reply to an SMS campaign
Unsubscription following receipt of an email or SMS campaign
Complaint following receipt of an email or SMS campaign
Address or telephone number classified as NPAI following the sending of an email or SMS campaign
By default, all events for all your contacts, across all campaigns, are displayed in the activity log. You can refine the display of the activity history by using the menu at the top left to filter the activity log by period and/or by using the menu on the right to filter the activity log by channel, by campaigns, by tags, by links contained in your campaigns, or by type of events.
Finally, you can further refine the activity log by filtering on a single email address by clicking on it from the activity log or from a contact list, in which case you will be redirected to the corresponding contact record.
This section allows you to manage:
Interface preferences
Your APIs and Webhooks
Your FTP accesses
This button allows you to:
Import contacts
Create a new contact list
