At Sarbacane, we are committed to offering our users an exceptional messaging experience while preserving the integrity of our platform and complying with our usage policies. To ensure this, we have implemented a manual moderation process for campaigns sent via our solutions.
Manual campaign moderation is a verification and control mechanism that Sarbacane applies to the content sent by our users. Although this is not a legal requirement, this practice strengthens security and ensures compliance in the use of our services as well as the protection of our user community.
When a user sends a campaign via our applications, Sarbacane reserves the right to verify that the content complies with our usage policies.
If the content of a message is deemed non-compliant, Sarbacane may refuse to deliver the campaign to its recipients. In such a case, the client is informed of the refusal and the underlying reasons. The client is then encouraged to take into account the recommendations and instructions provided, and to proceed with a new sending in line with our guidelines.
We understand that manual moderation may result in campaigns being resent, and we wish to facilitate this process for our users. At our sole discretion, we may reallocate the credits or consumables used for sending the refused campaign. This will depend on the specific situation and circumstances.
It is important to note that manual moderation in no way releases the user from responsibility. Each user is required to comply with Sarbacane’s terms of use and policies. You are solely responsible for the way you use our services, for the compliance of your content, and for adherence to applicable laws.
At Sarbacane, manual campaign moderation is intended to create a safe, compliant, and high-quality environment for all our users. We work with you to ensure that your messages effectively reach their recipients while respecting ethical and legal standards.
