As customers, the switch to Sarbacane Suite will be offered to you over the coming weeks. In order to optimally support each of our customers in their transition to Sarbacane Suite, we have decided not to offer all our customers the switch to this new version at the same time.
When the transition to Sarbacane Suite is possible for your account, you will be informed through several channels (notifications in the application and/or emails). In any case, the time at which you will be able to switch to Sarbacane Suite will be determined by our teams.
If you are the owner of an account, you will be able to trigger the update of your account yourself in order to switch to Sarbacane Suite.
As indicated above, it is our teams who will decide from which moment you will be able to switch to the new version. You will be informed via notifications in the application and by email (to the owner address of the account that subscribed to a Sarbacane plan) as soon as the transition to Sarbacane Suite is possible for your account.
Please note that the users/administrators invited to your account cannot trigger the update themselves and that they will therefore also have the possibility to send you a notification by email to inform you that your account can be updated and that this requires a manual action on your part.
A notification will be displayed when you log in to your Sarbacane account to inform you that it is possible to switch the account to Sarbacane Suite. However, only the owner of an account can perform the switch of an account to the new version of Sarbacane.
If you are an administrator or guest user on an account, you will therefore only have the option to send an email notification to the owner of your account so that they can proceed with updating Sarbacane.
When the owner has carried out the update, a notification will appear in the application when you log in and a product tour will be offered to you to discover the new interface.
As customers of a previous version of Sarbacane (prior to April 27, 2023), you can find here the terms and conditions of the “Sarbacane Suite Launch” offer.
