A subdomain stays in the Invalid state when Sarbacane cannot find the right records at your hosting provider, or when they were added too late. Run the checks below in order; they take about ten minutes.
You are the account owner or an administrator.
You have access to your domain's DNS zone at your hosting provider, or help from your IT department.
Check the timing. After the records are added, validation can take up to 48 hours. During this time, the subdomain is in the Awaiting validation... state.
At your hosting provider, check the TXT record. It must be on the root domain (your-site.com), not on the subdomain, and its value must be exactly the one shown in Sarbacane.
Check the two NS records. They must be on the subdomain (news.your-site.com), with the targets dns.customizedurl.com. and dns2.customizedurl.com., including the final dot.
If the records were added more than 48 hours after the subdomain was created in Sarbacane, the subdomain will not be validated. Delete it and create it again by following steps 5 to 9. The records already added at your hosting provider remain valid.
In Sarbacane Campaigns, in the left sidebar, click the gear icon (Settings), then in the left menu, click Domains.
Caution: deleting the subdomain is permanent. Create it again right away with exactly the same name.
At the end of the subdomain's row, click the ••• menu, then Delete, and confirm.
Click Add a domain, then under Existing domain, click Select.
Enter the same subdomain, click Check, then Next, then Save.
If this subdomain was your default domain: once it is active again, at the top right of the Domains page, select it again in the Default domain list.
The subdomain changes to Activated, shown with a check mark, usually within 48 hours.
Write to technical support at [email protected], giving the name of the subdomain.
See the list of hosting providers in the article How do I set up my subdomain with my hosting provider for Sarbacane Campaigns?.
