Does switching to Sarbacane Suite change my price?
No. Until renewal, your current price remains unchanged and you have free access to the full Suite.
What happens until renewal?
You benefit from full access to Sarbacane Suite, with no price increase until the renewal date of your subscription.
What happens on the renewal date?
Your subscription will be renewed automatically:
either with a full Suite plan
or with a plan tailored to your usage (à la carte licenses)
Can I choose my plan at renewal?
Yes. You can either keep the full Suite or return to a scope equivalent to Sarbacane Sunrise (fewer features).
What does the price depend on?
The price depends on:
the number of users
the licences required per application
the level of support selected (Premium / Exclusive)
Is the price per user?
Yes. The licences are billed per user, on a monthly or annual basis.
What does Sarbacane Suite include?
Depending on your subscription:
Campaigns (email, SMS, automation)
Contacts (database)
Pages (landing pages)
Forms (forms)
Chat (website chat)
Sendkit (transactional API)
Engage (B2B prospecting)
Is Suite access included before renewal?
Yes, access to all applications is offered until the renewal date.
Can I modify my plan at renewal?
Yes, you can:
adjust your licenses
adjust the number of users
change the functional scope
Is the new pricing mandatory?
No. You may review your plan with the sales team before renewal.
Why did I receive a price increase notification?
It reflects the transition to the Sarbacane Suite pricing grid, based on your number of users, your licenses, and your activated applications.
Where can I learn more about licenses?
Licenses determine:
access to applications
assignment per user
billing structure