Force a password reset
Information
This help center is dedicated to the new version of our software, Sarbacane Suite. Users of the previous version, Sarbacane Sunrise, can find here the help center associated with that version of the software.
To protect against unauthorized access, administrators can force a password change for one or more users. This action immediately logs out the affected users, preventing them from logging back in until a new password is set.
Steps to force a password change
Reset the password for a specific user
- Access the user's profile card
- Open the User Management section.
- Expand the menu for the relevant user.
- Select the action
- In the dropdown menu, click on Reset Password.
- Confirm the action
- A confirmation window appears.
- Click on Reset Password.
Reset passwords for multiple users
- Select the relevant users
- Check the boxes next to the users in the list.
- Click on Reset Passwords at the top of the list.
- Confirm the bulk action
- Confirm the operation for all selected users.
Need assistance using Sarbacane?
Our team answers all your questions by phone at +1 64 686 725 37, Monday to Friday, from 9:00 a.m. to 12:30 p.m. and from 2:00 p.m. to 6:00 p.m. (CET, Central European Time).
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