How Does Two-Factor Authentication Work?
Information
This help center is dedicated to the new version of our software, Sarbacane Suite. Users of the previous version, Sarbacane Sunrise, can find here the help center associated with that version of the software.
The process is simple:
1. For each login attempt, an additional login interface appears
2. On this interface, entering a code is required.
3. An email is sent to the user attempting to log in, containing the code.
4. Entering this code grants access to the user space under normal usage and browsing conditions.
Good to know:
- Two-factor authentication is not enabled by default.
- The account administrator can enable two-factor authentication for all users.
- Users can choose to enable two-factor authentication independently of the account administrator's decision, but they cannot disable it if the administrator enforces it.
- If the account administrator decides to disable two-factor authentication for all users, users who wish to keep this setting active must manually enable it.
Need assistance using Sarbacane?
Our team answers all your questions by phone at +1 64 686 725 37, Monday to Friday, from 9:00 a.m. to 12:30 p.m. and from 2:00 p.m. to 6:00 p.m. (CET, Central European Time).
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