What is Two-Factor Authentication?
Information
This help center is dedicated to the new version of our software, Sarbacane Suite. Users of the previous version, Sarbacane Sunrise, can find here the help center associated with that version of the software.
Two-factor authentication is a security measure intended to protect administrators and users.
Two-factor authentication is not enabled by default; it is up to the account administrator to activate it for all user accounts, or for users to activate it for their own account if the administrator has not taken the initiative.
The process is simple:
1. For each login attempt, an additional login interface appears
2. On this interface, entering a code is required.
3. An email is sent to the user attempting to log in, containing the code.
Entering this code grants access to the user space under normal usage and browsing conditions.
Need assistance using Sarbacane?
Our team answers all your questions by phone at +1 64 686 725 37, Monday to Friday, from 9:00 a.m. to 12:30 p.m. and from 2:00 p.m. to 6:00 p.m. (CET, Central European Time).
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