Email campaigns
Advanced features for your email campaigns
Sarbacane Campaigns : add an attachment
Sarbacane Campaigns : add an attachment
Information
This help center is dedicated to the new version of our software: Sarbacane Suite. If you are a user of the previous version, Sarbacane Sunrise, you can find here the help center related to this version of the software. The update of your account to switch to Sarbacane Suite will be proposed to you shortly by our teams.
Adding an attachment is possible through a dedicated option in the "Advanced settings" section of your editor:
Then click on “Attachment”.
You can then browse the documents on your computer and select the attachment to add to your message.
That said, adding an attachment to your message is not recommended, and this is for several reasons:
- The size: Adding an attachment will significantly increase the weight of your email. As a result, multiple credits per recipient may be consumed. The heavier an email is, the more suspicious it may appear to your recipients' spam filters, increasing the risk of landing in the spam folder.
- Compatibility: Some email clients, such as Outlook, may randomly change the extension of your attachment, making it impossible to open.
- Tracking: No tracking can be applied to an attachment, so you will not know who opened your document.
For these reasons, it is recommended to use a document hosting platform. Once your file is hosted, you will receive an access link that you can configure in your message on an image, a hyperlink, or a button content.
Once this link is added to your message, you will find in the statistics section of your campaign the clickers who accessed your document. Why not follow up with those who clicked on the link to provide additional information, or conversely, reach out to those who didn’t click? As always with Sarbacane Suite, you have multiple options!
Do you need help using Sarbacane?Do you need help using Sarbacane?
Our team answers all your questions by phone on +1 64 686 725 37 from Monday to Friday, 9am to 12pm and 3pm to 6pm.
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