Licenses, Payment, and Billing
Licenses, Volume, and Offers
How to renew my subscription?
How to renew my subscription?
Information
This help center is dedicated to the new version of our software: Sarbacane Suite. If you are a user of the previous version, Sarbacane Sunrise, you can find here the help center related to this version of the software. The update of your account to switch to Sarbacane Suite will be proposed to you shortly by our teams.
The renewal process for your Sarbacane subscription depends on the configuration of the automatic renewal of your subscription. Here's how it works:
Automatic Renewal Enabled (default): If you have not disabled the automatic renewal of your subscription, it will be automatically renewed at the end of the period for which you subscribed. In this case, you do not need to take any specific action to renew your subscription. The fees associated with renewal will be automatically deducted according to the terms of your contract.
Automatic Renewal Disabled: If you have chosen to disable the automatic renewal of your subscription, your subscription will not be automatically renewed at the end of the initial period. In this case, to renew your subscription, we invite you to contact our sales department.
Make sure to check the status of the automatic renewal of your subscription in your Sarbacane account settings to determine whether you need to take action for renewal or if it will be done automatically.
Do you need help using Sarbacane?Do you need help using Sarbacane?
Our team answers all your questions by phone on +1 64 686 725 37 from Monday to Friday, 9am to 12pm and 3pm to 6pm.
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