Are you encountering an error message when attempting to synchronize your Outlook address? Indeed, following Microsoft’s security updates, personal Outlook accounts can no longer connect via IMAP/SMTP using a simple email and password.
Engage can therefore now only support secure (OAuth) connection for Microsoft 365 business accounts.
If you use a personal Outlook account (@outlook.com, @hotmail.com, @live.com), and if your address is already synchronized in Engage and is working, nothing changes for the moment.
However, you will be affected by this update if:
you log out
you change the password of the mailbox.
the connection expires
You need to reconnect your address.
In these cases, the standard email + password connection will no longer work.
As of today, there is no solution to connect a personal Outlook account via IMAP/SMTP in Engage.
Possible alternatives:
Use a Microsoft 365 business account
Set up a new synchronization to a compatible address (Gmail, ... )
Use another email address compatible with IMAP/SMTP (OAuth)
Migrate to a Microsoft 365 business account
If you need assistance regarding the synchronization of your address, our teams remain available via chat or by phone at 03 28 32 80 40.
