To create an email campaign, click the create button on the Sarbacane Campaigns home page, choose the email campaign type, then follow the four steps: Recipients, message, checks and sending. At the message step, you choose how to create your email: a template, the EmailBuilder from scratch, a text message or an HTML file.
A Sarbacane Campaigns licence (or Sarbacane Suite) assigned to your user.
Email credits: 1 credit per recipient for each 194 KB of message.
Your contacts, in a Sarbacane Contacts list or in a file (.xlsx, .txt, .csv).
On the Sarbacane Campaigns home page, in the block for creating a new campaign, click the create button.
Under the email campaign type, click the select button. The campaign is created with a default name: to rename it, click the pencil next to the name, at the top left.
At the Recipients step, in the right-hand column, choose how to add your contacts: import a contact list, import a file (.xlsx, .txt, .csv), manual entry, copy and paste, import a behavioural targeting or import Salesforce contacts. Then, at the top right, click the next button.
At the message step, choose your creation mode (see the table below), then create your message.
At the top right, click the next button.
At the checks step, review each line (text version, sending domain, pre-header, links, behavioural tracking) and fix it with the button on the right if needed.
Below the list, in the tests area, send yourself a test to receive the campaign before sending it, then click the next button.
At the sending step, choose immediate, scheduled, predictive or staggered sending.
Caution: once the campaign is sent, you can no longer change it for the recipients who received it. To reuse its content, save it as a template and edit it before a new send.
At the bottom of the page, click the button to send the campaign.
Mode | Where to find it | What it is for |
|---|---|---|
On the left: your templates, Smart Templates, received templates or Sarbacane templates | Start from an existing layout | |
In the centre: start from scratch | Build the email by drag and drop | |
At the top right: other creation methods › text message | Send an email without images or formatting | |
At the top right: other creation methods › HTML file › file, manual entry, import a web page, or copy and paste | Use your own HTML code |
Your campaign appears in your campaign list (left menu). The total cost is shown at the top right of the checks and sending steps.
Note: full processing of the send can take up to 48 hours.
A message says that the campaign cannot be sent because it has no recipients. Go back to the Recipients step and add your contacts.
See Why is my email campaign rejected or awaiting moderation?
At the checks step, below the list, open the summary and look at the message weight. See Cost of sending an email campaign.
