The statuses of your contacts evolve automatically according to their behavior and their progress within your sequences. This feature in Sarbacane Engage allows you to easily track the progress of your contacts and to take appropriate actions accordingly.
Contacts in Sarbacane Engage are assigned a status that changes automatically as they progress and interact with your sequences.
You can view the statuses of your contacts in several places in the application:
In the Sequences column from your Contacts page.
On the individual record of each contact
In the replies received from your contacts.
The meaning of the different statuses is displayed when you hover over the status of a contact, which is represented by a colored label.
Below are the different statuses that your contacts may have and their meanings:
Added: Your contact has been added to the sequence but has not yet received the first email.
Active: Your contact has received at least the first email of the sequence and other steps are scheduled.
Replied: Your contact has manually replied to an email in the sequence. They will not receive the next automated steps and will be removed from the sequence.
Stopped: Your contact has received the last email of the sequence. After a defined number of days, the contact will move to the status Did not reply or Replied, depending on their action during this period.
Did not reply: Your contact has received all steps of the sequence but did not reply before the end of the defined timeframe.
Unsubscribed: Your contact clicked on the unsubscribe link in an email of the sequence.
Blacklisted: Your contact is placed on the blacklist, either by leaving the sequence with the blacklisting option checked, or by being added manually from the account settings.
Not delivered: The email could not be sent to the contact, and they are added to the blacklist automatically.
Error: An error occurred while sending emails.
Paused: Your contact is paused in the sequence.
Disengaged: Your contact has been manually removed from the sequence or the sequence in which they were active has been deleted.
Several specific cases must be considered depending on the actions taken on contacts, such as blacklisting or deleting a sequence.
To filter your contacts based on their status:
Go to your Contacts page.
Click Create a filter.
Select Status in the sequence as the criterion, choose the desired status, then save the filter.
With this feature, you will be able to easily identify contacts with specific statuses in their respective sequences.
The statuses of contacts in Sarbacane Engage evolve automatically based on their interactions and their progress within the sequences. This enables you to closely monitor their actions and to better manage your campaigns accordingly.
