When your email provider does not appear in the Sarbacane Engage list or when the security level of your email inbox requires a specific synchronization, the IMAP/SMTP solution is available to you. This option allows you to connect your email address using these communication protocols. Learn how to perform this configuration in a customized and secure manner.
SMTP is a protocol that manages the transfer of emails to mail servers
IMAP is a protocol that allows you to access your emails directly on the mail servers.
This information varies depending on the email provider you use. It is generally available online or from your IT department. It is possible to find it in your email settings.
Here are the items required to connect your email address:
IMAP host and port
SMTP host and port
Username
Password
If your server has specific characteristics, contact your IT department to obtain the information specific to your account and to ensure that you have the necessary authorizations to use these protocols with your email address.
To synchronize your email address using the SMTP and IMAP information from your server, follow these steps:
Access your Sarbacane Engage account settings via the sidebar.
Select the Email tab.
Choose the IMAP / SMTP option at the top of the page.
Enter the email address you wish to connect, if it has not already been automatically added.
Fill in the Host and Port fields for the IMAP and SMTP servers. Ensure that the email address mentioned in the Username fields is correct. Enter the password of your email inbox in the corresponding fields.
Click the Connect button at the bottom of the page to complete the synchronization.
IMAP/SMTP synchronization offers you flexibility to connect your email address in Sarbacane Engage. By following these tailored steps, you ensure secure integration that is adapted to your email provider. Take advantage of this option to manage your communications with ease and to provide your contacts with an optimal experience.
