Only the account owner can cancel the Sarbacane subscription, from the Manage my plan link. An appointment is required to finalize the cancellation. Submit your request at least 7 calendar days before renewal for an annual subscription, or 3 business days before for a monthly subscription.
Be the account owner.
Know your renewal date: it is shown in the My current plan block, on your account home page.
At the top right of the screen, click your initials (or your avatar).
In the left-hand menu, click Home.
In the My current plan block, click Manage my plan.
Select Cancel my subscription.
Caution: at the end of the current period, you lose access to all Sarbacane services, to the platform and to your data.
Follow the steps shown on screen. An appointment is required to finalize the cancellation.
Best practice: export the data you need before the end of your subscription period.
You receive a confirmation email. Automatic renewal is stopped, and you keep access to Sarbacane until the end of the period already paid for.
Only the account owner can cancel. Ask them to do it, or see How do you change the owner of your Sarbacane account?
The subscription is automatically renewed for a new period, that is, one year for an annual subscription. You can cancel it before the following renewal, within the deadline.
See How do I delete my Sarbacane account?
