Account and billing

Find out how to manage your plan, settings, licences, sharing and user management for your Sarbacane account.

Login and security

How do you log in to your Sarbacane account?

What is two-factor authentication and how does it work?

How do you change your login email address in Sarbacane?

How do you change or reset your password in Sarbacane?

I am an administrator. How do I enable or disable two-factor authentication?

I am a user. How do I enable or disable two-factor authentication?

I think my account has been compromised. What should I do?

How does access restriction by IP work?

I forgot my password. What should I do?

How do you change the owner of your Sarbacane account?

Frequently asked questions

Settings

Where can you find your customer account number in Sarbacane?

How to change your profile settings in Sarbacane?

How to access and manage your account settings in Sarbacane?

How do I delete my Sarbacane account?

Frequently asked questions

Licenses

What is a Sarbacane Suite license?

How does the licensing system work?

How do I purchase a license?

How do I assign a license?

Frequently asked questions

User Management

What are the user roles and rights in Sarbacane?

How to create and manage user groups?

How to add a user to your Sarbacane account?

How to manage the sharing of a resource in Sarbacane?

How to limit the consumption of email and SMS credits for a group of users?

How can I view and manage session history in Sarbacane?

How do I reset, log out, ban or delete a user in Sarbacane?

Credits & Usage

What is a sending credit in Sarbacane?

How to check your credit balance in Sarbacane?

How to view your Sarbacane account's usage history?

How can I purchase additional email or SMS credits in Sarbacane?

Frequently asked questions

Plans and subscriptions

Sarbacane Essential, Premium or Exclusive: what are the differences?

What are the different subscription options available?

How do I renew my Sarbacane subscription?

How do I cancel my Sarbacane subscription?

How to choose between a monthly or annual subscription?

Frequently asked questions

Payment and invoices

How can I access my invoices?

How can I use a promotional code?

How can I modify my saved credit card?

How can I change my bank account details (RIB) for a direct debit?

How do I pay a Sarbacane invoice?

How can I change the information on my invoices?

How can I get a quote for a purchase order?

Frequently asked questions