Account and billing | Sarbacane

Account and billing

Find out how to manage your plan, settings, licences, sharing and user management for your Sarbacane account.

User Management

Presentation of the user and group management dashboard

What are the user roles and rights in Sarbacane?

How to create and manage user groups?

How to add a user to your Sarbacane account?

How to manage the sharing of a resource in Sarbacane?

How to limit the consumption of email and SMS credits for a group of users?

How to view and manage session history in Sarbacane?

How to ban or remove a user from your Sarbacane account?

Settings

How to log in to your Sarbacane account?

Where can I find my customer account number?

How to modify your profile settings in Sarbacane?

How to access and manage your account settings in Sarbacane?

How to change your login email address in Sarbacane?

How do I change the password of my Sarbacane account?

How do I manage the Sarbacane Suite applications available on my account?

How to add / modify a notification address (routing information, quotes, invoicing)?

Credits & Usage

What is a sending credit?

How can I find my credit balance?

How can I view my account usage history?

Can I use my email and SMS credits for Campaigns and for Sendkit?

I have used all my credits, can I order an additional pack?

Are sending credits carried over from one period to another?

Frequently Asked Questions

How to change the interface language?

How to enable / disable the Chat bubble in Sarbacane?

How to enable and disable the Smart Content feature?

Can I log in to Sarbacane applications on multiple computers?

I forgot my password. What should I do?

What is the Sarbacane signature? How can it be removed?

Security

What is two-factor authentication and how does it work? ?

I am an administrator, how can I enable or disable two-factor authentication?

I am a user, how can I enable or disable two-factor authentication?

I think my account has been compromised. What is the procedure to follow?

How do I delete my Sarbacane account?

How does access restriction by IP work?