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Account and billing | Sarbacane

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Account and billing

Find out how to manage your plan, settings, licences, sharing and user management for your Sarbacane account.

User Management

Presentation of the user and group management dashboard

How to add a user and manage account and resource sharing in Sarbacane?

How to manage users, groups and their consumption in Sarbacane?

How to secure access to your Sarbacane account?

How to ban or remove a user from your Sarbacane account?

Settings

How do I log in to my Sarbacane account?

Where can I find my customer account number?

How can I manage and edit my profile settings?

How to manage and modify my account settings?

How can I change my login address?

How do I change the password of my Sarbacane account?

How do I manage the Sarbacane Suite applications available on my account?

How to add / modify a notification address (routing information, quotes, invoicing)?

Credits & Usage

What is a sending credit?

How can I find my credit balance?

How can I view my account usage history?

Can I use my email and SMS credits for Campaigns and for Sendkit?

I have used all my credits, can I order an additional pack?

Are sending credits carried over from one period to another?

Frequently Asked Questions

How to change the interface language?

How to enable / disable the Chat bubble in Sarbacane?

How to enable and disable the Smart Content feature?

Can I log in to Sarbacane applications on multiple computers?

I forgot my password. What should I do?

What is the Sarbacane signature? How can it be removed?

Security

What is two-factor authentication and how does it work? ?

I am an administrator, how can I enable or disable two-factor authentication?

I am a user, how can I enable or disable two-factor authentication?

I think my account has been compromised. What is the procedure to follow?

How do I delete my Sarbacane account?

How does access restriction by IP work?