Sarbacane is evolving its platform: if you previously used Sarbacane Sunrise, you will gradually move to Sarbacane Suite, a centralized interface. The migration is initiated by the account owner, your data is retained, and the process cannot be reversed once started.
You may not be the account owner.
The email may not have been sent or received yet.
Your account may not yet be eligible for migration (the rollout is gradual).
We invite you to contact your account manager to discuss your migration.
The migration is being rolled out gradually. You will be notified via an in-app notification and/or an email (if you are the account owner).
Only the account owner can switch to Sarbacane Suite.
Yes, users and administrators can notify the account owner, but they cannot start the migration themselves.
The transfer is initiated by the owner, and the data is migrated gradually (contacts, campaigns, settings, etc.). Please note that access may be briefly interrupted at the beginning. It is best to perform the migration when you do not need to use the software.
No. All your data will be kept and transferred to Sarbacane Suite.
No. Once the account has been moved to Suite, it is no longer possible to switch back to Sunrise.
Yes, after a brief interruption, you can access Sarbacane Suite even if the transfer is not completely finished.
No, your login details will remain the same.
No. Each account is migrated separately by its owner. However, if your account has users, or if you are a user, the migration will be carried out after the owner takes action on the shared account.
You can log in via:
https://account.sarbacane.com/auth/login
