In Sarbacane, an email address corresponds to a single person: you cannot change an existing user’s role to owner. To change the owner, replace the email address on the owner account with that of the new person. If this address is already being used by a user, free it up first.
Be able to sign in to the owner account (current email address and password).
If the new person is already a user on the account: be able to sign in to their user account, and have another address to assign to it (for example, a personal email address).
Important: an email address can only be associated with one user in Sarbacane. If you enter an address that is already in use, the message “This address already exists” will appear.
Sign in to the new person’s user account.
In the top right, click your avatar: the Profile & preferences page opens on the Login details tab.
In the Email section, click Edit.
Under New email, enter another address (for example, a personal email address).
Under Current password, enter the password for this account.
To the right of the field, click the confirmation icon (the check mark ✓).
Log out, then log in to the owner account.
In the top right, click your avatar: the Profile & preferences page opens on the Credentials tab.
In the Email section, click Edit.
In New email, enter the new owner's email address.
In Current password, enter the owner account password.
To the right of the field, click the confirmation icon (the checkmark ✓).
Important: changing the address does not change the password. Change it immediately so the former owner can no longer log in.
Log in with the new address and the former owner's password.
In the top right, click your avatar: the Profile & preferences page opens on the Credentials tab.
In the Password section, click Reset, then follow the instructions displayed.
The new owner logs in to the owner account using their own address. Information reserved for the owner will now be sent to this address. The password does not change when the address changes: it remains the former owner's password until you change it.
A user on the account (or another Sarbacane account) is already using this address. First follow the “Free up the address” section.
Check in this order:
On the login page, click Forgot password: the reset link will be sent to the former owner's email inbox.
If this email inbox no longer exists, ask your company's IT department to temporarily reactivate it.
If this is not possible, write to [email protected] to request an email address change. You will be asked to provide supporting documents.
Nothing is lost. You can continue using it with the personal email address, or delete it from User Management. If you delete it, its campaigns and resources remain on the account, marked as “created by a deleted user”.
Ban or delete them from User Management: How to reset, log out, ban or delete a user in Sarbacane?
