The password is an essential component of the security of your Sarbacane account. In this article, we will explain how to change your password depending on your situation. Whether or not you have access to the inbox associated with your login email address, we have solutions for you.
Your security is our priority, and we will do everything possible to help you securely regain access to your Sarbacane account.
You have access to the inbox linked to the login email address.
If you still have access to the inbox associated with your login email address, you can follow the steps below to change your password.
Warning: if the login address is a shared address such as [email protected] or [email protected] used by several people in your company and not a personal, individual address such as [email protected], please first make sure to discuss the password with your colleagues. One of them may have the correct password. In any case, if you change the password, be sure to inform your colleagues that you have updated it and record the new password in your password management software (for security reasons, do not send the password by email or via your internal messaging service).
The “Forgot password” option
If you no longer know your password, the simplest option is to follow the process for a forgotten password described below.
Go to the Sarbacane login page.
Click on the Forgot password link located under the login fields.
Enter the email address associated with your Sarbacane account.
An email containing a password reset link will be sent to you.
Open the email and click on the reset link.
Follow the on-screen instructions to create a new secure password.
Once your password has been changed, you will be able to log in to your Sarbacane account with your new login credentials.
Change your password via your profile
If you still know your password but wish to change it (for example, if you suspect that your Sarbacane account may have been hacked), we recommend that you change your password from your Sarbacane user profile.
Prerequisite: you must have access to the inbox associated with your login email address.
Here are the steps to follow.
Log in to your Sarbacane account using your email address and your current password.
Once logged in, click on your avatar at the top right of the screen to access your account and profile settings.
You are automatically redirected to the “Profile” section of the settings.
In the “Identifiers” section, click the Edit button in front of the “Password” field.
You will be prompted to enter your current password, then to enter the new password you wish to use twice.
Make sure that your new password is secure by using a combination of letters, numbers, and special characters in accordance with the given instructions.Once you have entered the new password, click the blue check mark to confirm the change.
Your Sarbacane password is now updated, and you can log in to your account using your new login credentials.
You do not have access to the inbox linked to the login email address.
If you do not have access to the inbox associated with your login email address, you have two options to recover access to your Sarbacane account.
Contact the owner of the login email address.
If you are a user who is part of a company or an organization using a single shared login address to use Sarbacane (a practice that is strongly discouraged), you may contact the person who has access to the inbox associated with the login email address. The owner of the address will have the necessary authorizations either to provide you with the updated password or to reset the password for you.
Contact us
If none of the aforementioned solutions has helped you resolve your issue, then please contact us directly using the support information available on our website. Our support team will be pleased to help you restore access to your account by guiding you through the recovery process.