The use of digital technology is now embedded in our daily lives. Billions of transactional or promotional emails and SMS messages are sent every year. With this boom, attempts at cyberattacks have multiplied. Your Sarbacane account is a goldmine of information and data, so it is essential that you know how to determine whether your account has been compromised and what steps to take in case of doubt or proven fraudulent use of your account.
If you try to log in to your Sarbacane account with your usual credentials and you see an error message indicating that you have used an incorrect email address or password, first check that you have entered your credentials correctly. If this is the case and the error message persists, then contact our teams without delay.
If hackers have taken control of your account, they may use it without changing the password to send spam. If you notice that suspicious emails are being sent from your account, alert our teams without delay.
A high, unusual and sudden number of complaints from your recipients may be a sign that an external person is using your account.
If you receive unexpected automatic emails, or another notification email from Sarbacane indicating that a login attempt was made from an unknown device, this means that someone is trying to access your account (we do not send this type of email).
If in doubt, it is best to notify us immediately by sending an email to [email protected].
To update the password for your Sarbacane account, follow the steps described in this dedicated tutorial.
In the “Developers” section of your account settings, delete your API keys and create new ones. You also have the option to restrict the access of each of your API keys to certain IPs. We recommend using this feature in order to limit the impact in the event of a data breach.
Report the fraud or file a complaint on the website www.cybermalveillance.gouv.fr.
