When your credits run out, you can still create a campaign in Sarbacane Campaigns, but you cannot send it. For Sarbacane Campaigns emails, purchase a top-up pack from the Usage section of your account, at any time during your subscription. For SMS, Sarbacane Sendkit emails, or to permanently increase the volume included in your subscription, click Modify in the same section to book an appointment with your account manager.
Be the account owner or an administrator.
Purchase a top-up pack (Sarbacane Campaigns emails only)
At the top right of the screen, click your initials (or your avatar).
In the left-hand menu, click the Home tab.
Scroll to the bottom of the page, to the Usage section.
Under EMAIL VIA CAMPAIGNS, click Need an extra pack?
Choose one of the packs offered: the number of credits in each pack is set in advance.
Confirm your order.
Increase the volume included in your subscription (Sarbacane Campaigns emails, Sarbacane Sendkit emails or SMS)
In the Usage section (steps 1 to 3 above), find the relevant block: EMAIL VIA CAMPAIGNS, EMAIL VIA SENDKIT or SMS.
To the right of the current volume, click Modify.
Book an appointment with your account manager.
Top-up pack: once the order is confirmed, the credits are added to your balance, under EMAIL VIA CAMPAIGNS.
Subscription volume: your account manager adjusts the included volume with you during the appointment.
Only the account owner and administrators have access to it. Ask them to purchase the credits, or to make you an administrator.
Top-up packs are only available for Sarbacane Campaigns emails. For your SMS or Sarbacane Sendkit emails, click Modify in the relevant block to book an appointment with your account manager.
Contact customer service and give the date of your order.
