Your Sarbacane invoices are in your account, in the Billing menu. Only the owner and the administrators of the account can access them.
Be the owner or an administrator of the account.
At the top right of the screen, click your initials (or your avatar).
In the left menu, click Billing.
In the left-hand column, expand the list of invoices.
Click the invoice you want. To find it faster, use the Search field at the top of the column.
At the bottom of the invoice preview, click the download button.
The invoice appears on the right-hand side of the page, then it is downloaded to your computer.
Your role is probably User. Ask the owner or an administrator of the account to send you the invoice, or to give you the Administrator role.
Your account does not have an invoice yet, or your invoices are sent to you another way (by your account manager, for example). To get an invoice, write to [email protected] and include your customer account number.
Look for it with the Search field. If it still does not appear, write to [email protected] and include your customer account number.
Correct it in the Contact information menu. The changes apply to the following invoices. Invoices already issued are not changed. See How can I change the information on my invoices?
Write to [email protected]. Your request will be forwarded to the billing department.
