In Sarbacane Campaigns, a webhook automatically and instantly notifies your application or website when an event occurs on one of your campaigns. For example, you are notified of a click on a link so that the information is sent to your CRM. Sarbacane sends each event to your URL in JSON format. This feature is intended for developers and integrators.
A Sarbacane Campaigns Premium subscription or higher.
Be the account owner or an administrator, or a user with this right in Authorizations.
An https URL of your application that can receive the notifications.
In the left menu of Sarbacane Campaigns, click Settings.
In the settings menu, click API & webhooks, then open the Webhooks tab.
Check that the Webhooks are active switch is on.
On the Add a Webhook line, click Create.
In the Create your webhook window, fill in Name and URL where you want to receive notifications.
Tick the events you want: Status (hard bounce email, soft bounce email, Email sent, Protected email), Behaviors (Click, Opening, Unsubscribe, Complaint) or Form (New response submitted to the form).
At the bottom of the window, click Save.
Note: Protected email refers to emails held by an auto-responder, which asks the sender to authenticate before the message is delivered (Altospam, Mail in black…). Email sent corresponds to emails delivered to the recipient.
To edit or delete a webhook: ••• menu of the webhook, Edit or Remove. The notification format is described in Webhooks documentation (Webhooks tab).
The webhook appears in the list with its name and URL. Your application receives a notification for each ticked event.
Check that the URL is complete and starts with https://, and that your application is online and reachable.
Check that Webhooks are active is on, that the right events are ticked and that the URL responds.
This feature is reserved for Premium subscriptions and higher.
