How to change my login address?
Information
This help center is dedicated to the new version of our software, Sarbacane Suite. Users of the previous version, Sarbacane Sunrise, can find here the help center associated with that version of the software.
Here are the steps to follow if you want to change your login email address:
Prerequisites: You must have access to the inbox associated with the login email address you want to use.
- Log in to your Sarbacane account using your current email address and password.
- Once logged in, click on your avatar in the top right corner of the screen to access your account and profile settings.
- You will be automatically redirected to the 'Profile' section of the settings.
- In the 'Credentials' section, click on the 'Edit' button next to the 'Email' field.
- Once you have entered the new email address, click the blue checkmark to confirm the change.
- An email will be automatically sent to you to activate this new address. You just need to click on the link provided in that email to confirm your change.
Need assistance using Sarbacane?
Our team answers all your questions by phone at +1 64 686 725 37, Monday to Friday, from 9:00 a.m. to 12:30 p.m. and from 2:00 p.m. to 6:00 p.m. (CET, Central European Time).
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