Email campaigns
Manage your email campaigns
Sarbacane Campaigns: prerequisites before sending an email campaign
Sarbacane Campaigns: prerequisites before sending an email campaign
Information
This help center is dedicated to the new version of our software, Sarbacane Suite. Users of the previous version, Sarbacane Sunrise, can find here the help center associated with that version of the software.
To be able to send Email campaigns, it is necessary to have a Sarbacane Campaigns license and Email routing credits.
If you have a Sarbacane Campaigns license but do not have (or no longer have) routing credits, you will still be able to create a campaign but you will not be able to send it.
You can view your balance of routing credits from the settings of your Sarbacane account in the "Usage" section.
If you do not have credits, you can buy them by clicking directly on the "Modify" button if you wish to change the number of credits included in your monthly or annual subscription, or on "Extra Pack" if it is a specific need that does not necessarily have to be renewed at each renewal.
Your credits will be made available once your order is validated. You will then be able to send your email campaigns.
Need assistance using Sarbacane?
Our team answers all your questions by phone at +1 64 686 725 37, Monday to Friday, from 9:00 a.m. to 12:30 p.m. and from 2:00 p.m. to 6:00 p.m. (CET, Central European Time).
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