Licenses, Payment, and Billing
Licenses, Volume, and Offers
Are sending credits transferable from one period to another?
Are sending credits transferable from one period to another?
Information
This help center is dedicated to the new version of our software: Sarbacane Suite. If you are a user of the previous version, Sarbacane Sunrise, you can find here the help center related to this version of the software. The update of your account to switch to Sarbacane Suite will be proposed to you shortly by our teams.
No, credits cannot be carried over from one month to the next (for monthly subscriptions) or from one year to the next (for annual subscriptions).
With each renewal of your subscription, your credit balance resets to the volume of credits ordered for your current subscription.
This means that if you do not use all your credits before the end of the subscription period, they will not be transferred to the next period.
Do you need help using Sarbacane?Do you need help using Sarbacane?
Our team answers all your questions by phone on +1 64 686 725 37 from Monday to Friday, 9am to 12pm and 3pm to 6pm.
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