Licenses, Payment, and Billing
Licenses, Volume, and Offers
I’ve used up all my credits, can I order an additional pack?
I’ve used up all my credits, can I order an additional pack?
Information
This help center is dedicated to the new version of our software: Sarbacane Suite. If you are a user of the previous version, Sarbacane Sunrise, you can find here the help center related to this version of the software. The update of your account to switch to Sarbacane Suite will be proposed to you shortly by our teams.
To send email campaigns with Sarbacane Campaigns, it is essential to have an active license as well as email routing credits. If you have a Sarbacane Campaigns license but your routing credits are depleted, you can still create a campaign, but you won't be able to send it until you have replenished your credits.
You can check the balance of your routing credits by accessing the "”Usage”" section in your Sarbacane account settings.
If you find that you have no available credits, you can easily purchase them by following these steps:
- Go to your Sarbacane account settings.
- Click the "Modify" button if you want to adjust the number of credits included in your monthly or annual subscription based on your long-term needs.
- If you only need routing credits on an occasional basis, you can choose the "Need an extra pack?" option. This allows you to purchase a batch of credits without a commitment to renew.
Once your order is confirmed, your routing credits will be added to your account. At that point, you will be ready to send your email campaigns without interruption.
Do you need help using Sarbacane?Do you need help using Sarbacane?
Our team answers all your questions by phone on +1 64 686 725 37 from Monday to Friday, 9am to 12pm and 3pm to 6pm.
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