Licenses, Payment, and Billing
Payment and Billing
If I pay via SEPA, how long until I can access my subscription?
If I pay via SEPA, how long until I can access my subscription?
Information
This help center is dedicated to the new version of our software, Sarbacane Suite. Users of the previous version, Sarbacane Sunrise, can find here the help center associated with that version of the software.
We deliver the subscription once we receive confirmation of the direct debit mandate setup from your bank. This period is usually short (2 to 3 days) but may vary depending on your bank (or other involved parties).
If you haven't received your access within 5 business days, please contact us.
If your trial period has not expired at the time of your order, you will still have access to the application while waiting for the mandate to be validated.
Need assistance using Sarbacane?
Our team answers all your questions by phone at +1 64 686 725 37, Monday to Friday, from 9:00 a.m. to 12:30 p.m. and from 2:00 p.m. to 6:00 p.m. (CET, Central European Time).
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