Sarbacane Engage: How to synchronize your address via IMAP/SMTP?

When your email provider is not listed in Sarbacane Engage or the security level of your mailbox requires a specific synchronization, the IMAP/SMTP solution is there for you. This option allows you to connect your email address using these communication protocols. Discover how to perform this configuration in a customized and secure manner.

What are SMTP and IMAP protocols?

• SMTP is a protocol that manages the transfer of emails to mail servers.
• IMAP is a protocol that allows you to access your emails directly on the mail servers.

These details vary depending on the email provider you use. They are generally available online or from your IT department. It's possible to find them in your email settings.

Here are the required elements to connect your email address:

• IMAP host and port
• SMTP host and port
• Username
• Password

If your server has specificities, contact your IT department to obtain account-specific information and to ensure you have the necessary permissions to use these protocols with your email address.

Synchronization Procedure

To synchronize your email address using the SMTP and IMAP information from your server, follow these steps:

• Access the settings of your Sarbacane Engage account via the sidebar.
• Select the email tab.
• Choose the IMAP / SMTP option at the top of the page.
• Enter the email address you wish to connect if it hasn't already been automatically added.
• Complete the Host and Port fields for the IMAP and SMTP servers. Ensure the email address mentioned in the Username fields is correct. Enter the password of your email box in the corresponding fields.
• Click on the "Connect" button at the bottom of the page to finalize the synchronization.

The IMAP/SMTP synchronization offers you flexibility to connect your email address in Sarbacane Engage. By following these customized steps, you ensure a secure integration adapted to your email provider. Take advantage of this option to manage your communications easily and to offer your contacts an optimal experience.