Your Sarbacane subscription is paid by SEPA direct debit or credit card, from the Payment methods menu. You can also pay by bank transfer: to do so, contact your account manager or write to [email protected].
Have the Owner or Administrator role on the account (the Payment methods menu is not visible with the User role).
Have your customer account number on hand if you write to Sarbacane.
Pay by SEPA direct debit (recommended)
At the top right of the screen, click your avatar.
In the menu on the left of the screen, click Payment methods.
In the SEPA direct debit section, click Set up a direct debit.
Follow the steps on the GoCardless page, our payment provider, to authorize the direct debit.
Pay by credit card
At the top right of the screen, click your avatar.
In the menu on the left of the screen, click Payment methods.
Below the SEPA direct debit section, click Add.
Enter your card details on the secure page.
Pay by bank transfer
Write to [email protected], or contact your account manager, providing your customer account number and invoice number. Our teams will send you Sarbacane's bank details.
Your payment method appears under Payment methods. It will be used for each automatic subscription renewal.
Your last payment was unsuccessful (for example, an expired card or a declined direct debit). Check your payment method under Payment methods, then contact your account manager or write to [email protected] to pay the invoice.
After several payment reminders go unanswered, access to the account is suspended until the invoice is paid. Contact your account manager or write to [email protected].
Your role is probably User. Ask the account Owner or an Administrator to make the payment.
