To delete your Sarbacane account, send a written request to our team from the Help section of your account. If you have a subscription, cancel it first. The deletion will be completed within the statutory period of 30 days, in accordance with the GDPR. It is permanent: all account data will be erased.
Be logged in to your Sarbacane account.
Be the account owner.
If you have a subscription: cancel it (see How do I cancel my Sarbacane subscription?).
At the top right of the screen, next to the account name, click Help.
Click Send a message.
Write that you would like to delete your account.
Warning: once deletion is complete, you can no longer recover your campaigns, contacts, or statistics.
Send the message.
Best practice: export the data you need before submitting your request.
Subscription: our team will ask you for the required documents, then delete the account within 30 days.
See How do I cancel my Sarbacane subscription?.
If you take no action, a trial account expires automatically after 30 days. Its data is automatically deleted 90 days after expiration.
