Deliverability and domain names
Domain names for sending marketing emails via Campaigns
Sarbacane Campaigns: you don’t have a domain name and want to buy one with Sarbacane
Sarbacane Campaigns: you don’t have a domain name and want to buy one with Sarbacane
Information
This help center is dedicated to the new version of our software, Sarbacane Suite. Users of the previous version, Sarbacane Sunrise, can find here the help center associated with that version of the software.
If you don't have an existing domain name, you can purchase a new domain name with Sarbacane and set it up for sending your emails. Here are the steps to follow:
Prerequisite: have domain credit available. If not, purchase one via the store from your account or contact your account manager.
- Go to the "Domains" section in Sarbacane Campaigns settings. Click on "New domain" to create your domain name with Sarbacane.
- In the "Domain name" field, enter your desired domain name and click "Check" to verify its availability.
- If the desired domain name is available, you can finalize the reservation by clicking "Reserve".
- Once you have reserved your sending domain, Sarbacane will take care of the validation and setup of the necessary DNS records to ensure a correct and secure configuration for you. Domain configuration may take a few hours. The status of your domain will be indicated in the "Domains" section of Sarbacane campaigns settings.
Note: If you send campaigns before the final validation of your sending domain, they will continue to be sent via a non-customized domain name provided by Sarbacane. Note that it is best to avoid, if possible, using these non-customized domain names for your email sends to preserve your sender reputation and optimize the performance of your campaigns.
Need assistance using Sarbacane?
Our team answers all your questions by phone at +1 64 686 725 37, Monday to Friday, from 9:00 a.m. to 12:30 p.m. and from 2:00 p.m. to 6:00 p.m. (CET, Central European Time).
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