How does Sarbacane improve the deliverability of your emails?
This help center is dedicated to the new version of our software: Sarbacane Suite. If you are a user of the previous version, Sarbacane Sunrise, you can find here the help center related to this version of the software. The update of your account to switch to Sarbacane Suite will be proposed to you shortly by our teams.
At Sarbacane, we consider deliverability to be a central issue, as several million emails are sent every day from our 'Routing Evolution' platform. We implement various strategies and features to ensure that our clients' campaigns effectively reach their recipients.
Authentication and customization of the domain name
Routing Evolution utilizes the latest authentication techniques to enhance the credibility of your mailings. You also have the option to customize your own domain name, strengthening your reputation as a legitimate sender.
Management of NPAI and unsubscribes
Our system automatically detects NPAI (Not At - or No Longer At - the Address Indicated) addresses when sending out your campaigns. Similarly, unsubscribes are efficiently managed to respect your subscribers' preferences.
Analysis and correction of addresses
When importing your recipient list, Sarbacane Campaigns offers in-depth analysis to correct errors such as incorrect domains, typos, or email address structure issues. This allows you to clean up your contact lists by removing incorrect, outdated, or falsified addresses.
Monitoring of server and IP reputation
Routing Evolution has multiple servers and IPs, constantly monitored by our technical teams using a spam monitoring and filtering system. We dynamically allocate the best IP addresses based on feedback, ensuring optimal deliverability and service continuity.
Campaign moderation
Our moderation service reviews our clients' campaigns from 8am to 10pm on weekdays and from 10am to 10pm on weekends. They ensure compliance with our usage charter, including verifying the presence of an unsubscribe link in each communication. We also review the message content and the method of collecting email addresses.
Compliance with standards and recommendations
Sarbacane is recognized as a trusted provider by the Data & Marketing Association France (DMA France, formerly SNCD), and we comply with the recommendations of the French Data Protection Authority (CNIL).
All of these measures allow us to maintain positive relationships with email providers in France and around the world, thus consolidating our reputation. We leverage this recognition to optimize the sending and receiving of our users' emails."
Do you need help using Sarbacane?Do you need help using Sarbacane?
Our team answers all your questions by phone on +1 64 686 725 37 from Monday to Friday, 9am to 12pm and 3pm to 6pm.
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