If you have recently received a notification of a price increase from Sarbacane, we would like to provide you with some explanations.
Context
We have recently launched Sarbacane Suite, a new version of our platform, offering more features and applications to meet the growing needs of our users.
As a reminder, here is an overview of the applications available in Sarbacane Suite:
Sarbacane Campaigns to create, send and analyze your email campaigns, your SMS marketing and your automated workflows
Sarbacane Contacts to manage your database and your recipient lists
Sarbacane Pages to create and publish your landing pages to convert your contacts
Sarbacane Forms to create and publish your forms and thus enrich your contact lists and improve your customer knowledge (subscription form, update form, invitation form, questionnaire, survey, etc.)
Sarbacane Chat to set up a chat bubble on your website
Sarbacane Sendkit to send your transactional emails and SMS via API
Sarbacane Engage to automate your B2B sales prospecting by email
Access to the entirety of this new version was offered to you free of charge until the renewal date of your subscription.
Important: whether or not you have chosen to switch to Sarbacane Suite, your new price necessarily aligns with the Sarbacane Suite pricing grid.
As you will have understood, this price corresponds to the scope of Sarbacane Suite from which you currently benefit (or from which you could benefit by performing the update).
It is applied automatically on the date of your renewal but is not mandatory. You are fully able to review the content of your offer by scheduling an appointment with our sales team.
If you have not yet updated your account, you still have the possibility to switch to Sarbacane Suite in order to take full advantage of all its features.
Understanding your new pricing
If you have 1 or 2 users, your account will be automatically renewed at the price corresponding to 1 to 2 full Suite licences. This is based on the number of active users.
The volume associated with your offer as well as your level of support (Premium or Exclusive) will be applied once.
If you have 3 users or more, your account will be automatically renewed at the price corresponding to 1 full Suite licence plus N Campaigns licences (N being the number of active users in addition to the main account).
The volume associated with your offer as well as your support (Premium or Exclusive) will be applied once.
To better understand how the new Sarbacane Suite licensing system works and therefore the associated pricing, these questions may also be of interest to you: