Sarbacane Engage: How to add a contact to the blacklist from your inbox?

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This help center is dedicated to the new version of our software: Sarbacane Suite. If you are a user of the previous version, Sarbacane Sunrise, you can find here the help center related to this version of the software. The update of your account to switch to Sarbacane Suite will be proposed to you shortly by our teams.

It is possible to blacklist a contact from your Sarbacane Engage inbox when processing the responses you have received following the sending of your prospecting sequences. You must select the response from the concerned prospect and follow the procedure described to add a contact to the blacklist from the contact card. Indeed, a "mini-card" appears on the right once you have selected the response from the concerned contact.

Two other options are also available to you to feed your prospecting blacklist:

  • Feed the blacklist via the Sarbacane Engage settings
  • Add a contact to the blacklist from their contact card.

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