As an owner or administrator, you can view the login session history for your account, remotely disconnect a user, and force a password reset.
You must be an owner or administrator of the account. These tools are not accessible to standard users.
Log in to your account.
Go to Settings, then Security.
Open the Session History tab.
The displayed table shows, for each login in the last three rolling months: the user, their role, the device used, the IP address, and the session end date and time. It displays 20 entries per page, sorted by default from most recent to oldest (sort can be changed by clicking on the Date/Time header).
From this table, five actions are directly available for a user: access their settings, disconnect them, reset their password, ban them, or remove them from the account.
For a single user:
In User Management, expand the menu for the user in question.
Click on Sign Out from Account.
Confirm the action.
For multiple users at once:
Check the boxes corresponding to the users in question.
Click on Sign Out Users at the top of the list, then confirm.
This action immediately closes the active session and redirects the user to the login page.
For a single user:
Expand the menu of the target user in User Management.
Select Reset Password.
Confirm the action.
For multiple users:
Check the boxes corresponding to the affected users.
Click Reset Passwords at the top of the list, then validate.
This action immediately disconnects the affected users and blocks their reconnection until a new password is created.
Note : forced disconnection and password reset are reversible for the affected user. They regain access as soon as they reconnect or set a new password.
You have a view of recent connections to your account and can disconnect or reset the password of one or more users in just a few clicks, with no permanent effect on their account.
I cannot find the Security or Session History tab: verify your role. This section is only visible to account owners and administrators.
A user can no longer log in after a reset: this is the expected behavior; they must set a new password to regain access.
I do not see the option to act on multiple users at once: verify that the corresponding checkboxes are properly checked in the table before clicking on the bulk action.
